FAQ

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General

Can we book a table?

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Watsacowie is a walk-in venue and we don’t generally take bookings on normal opening days however with COVID-19 restrictions still in place, bookings are recommended especially during busy holiday periods.  If you have a large group (more than 10 – 15 people) we appreciate a quick phone call or message to let us know prior to the day you intend to visit so we can staff appropriately.

Can I bring my dog?

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We are animal lovers! You are most welcome to bring your dog with you if they are well behaved.  We only ask they be kept on a lead at all times & you clean up after them. There are dog poo bags near the grassed area out the front of the brewery and rubbish bins around the property for disposal. We have our resident brewery dog Jazz the red Kelpie, who you will see off the lead as it is her premises and she looks after the children when they come to the brewery.

Do you hire out the brewery for functions?

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We certainly do. We have held weddings, birthdays, private parties and business seminars. Please contact us at info@watsacowie.com.au directly to discuss your potential function.

Do you serve food?

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We don’t have a full time kitchen at the brewery, however most weekends we have food trucks or catering vans set up for you to buy food. Give us a call 08 88227117 or private message us on www.facebook.com/Watsacowie  to check if food is booked for when you are planning on heading to the brewery.

Can I BYO my own food?

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We understand that you may have specific dietary requirements or are simply on a budget, so we have no problems with you bringing your own food along with you to enjoy with our beverages. Some of the cheese and nibbles platters that our customers bring along are a sight to behold!  Please no B.Y.O alcohol.

Can I BYO my own alcohol?

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No. Watsacowie is a licensed premises and bringing your own alcohol onto the premises for consumption is illegal. Please note if you are caught with alcoholic product that is not purchased from the brewery bar, staff will ask you to hand it over or discard it.  You may be asked to leave.

Do you serve spirits?

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Sorry, no we do not serve spirits during normal operating hours. This is a condition on our liquor license as we are an alcohol producer, not a hotel.  Spirits and other alcoholic beverages may be provided by arrangement for private functions and events.

Shipping

What shipping carriers do you use?

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We use Australia Post for a few reasons but mainly because they are fast and reliable.

How long will it take to get my order?

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It depends on where you are. Orders processed here will take on average 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Returns

Can I return my product?

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We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

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